Website Assistance

Getting Started

• Connecting PlanAccess & Dial Before You Dig NextGen (AU only)
• Link in 100% completion email links to PlanAccess login page (AU feature only)
• Temporary Splash Screen (AU feature only)
• I am trying to chat, but cannot see any messages
• What is PlanAccess?
• I cannot open PlanAccess

PlanAccess Dashboard

• The PlanAccess Dashboard Screen
• What's the difference between "My Jobs" and "All Jobs" views?

PlanAccess Job Screen

• Can I manually upload plans into PlanAccess?
• I am still waiting for a plan past 2 business days
• How can I leave a note about the job?
• What do I need to do after I have received all the utility responses?
• How do I download my plans?
• What do I do when a job has finished?

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