Skip to main content
PlanAccess Help Center home page
Submit a request
Sign in
  1. PlanAccess
  2. Website Assistance

Website Assistance

Help with navigating the PlanAccess service

Getting Started

  • I am trying to chat, but cannot see any messages
  • What is PlanAccess?
  • How do I open PlanAccess?
  • I cannot open PlanAccess

PlanAccess Dashboard

  • What's the difference between "My Jobs" and "All Jobs" views?
  • How can I search for jobs?

PlanAccess Job Screen

  • Can I manually upload plans into PlanAccess?
  • I am still waiting for a plan past 2 business days
  • How can I leave a note about the job?
  • What do I need to do after I have received all the utility responses?
  • How do I download my plans?
  • What do I do when a job has finished?
See all 7 articles
PlanAccess