Can I manually upload plans into PlanAccess?

If any utilities reply to you directly, either by emailed, faxed, or posted hard copies, these can be manually loaded into PlanAccess. This will help ensure that all the information is kept in one place and is accessible to other users (if using a company account). First, save the email attachments to a folder in your PC. Please note, any faxed or posted plans would need to be scanned to your computer before uploading them into PlanAccess will be possible.

In Australia:

1. Click the blue Create Manual Response page icon to the right of the relevant utility listing:
   
2. A pop-up will appear as below. To create the response, fill in the Description, Date Received and Response Type fields. Then, click Create Response:
   
   
3. The Attach File To Response window will now appear. To attach a file, click Yes. Enter the Document Name, then click the Choose File button to locate the file from where it is stored on the PC. Then, click Upload:
   The utility status will now change to RESPONSE UPLOADED.

To include multiple files on the response, click the  icon next to the utility name, then the blue Attach File To Response thumbtack icon:

This will bring up the Attach File To Response window as in step 3 above. Repeat this process as many times as necessary until the utility's entire response has been uploaded.

In New Zealand:

1. Click the blue Create Manual Response page icon to the right of the relevant utility listing:
   
2. A pop-up will appear as below. To create the response, fill in the Description, Date Received and Response Type fields. Then, click Create Response:
   
   
3. The Attach File To Response window will now appear. To attach file/s, click Yes. Then click Browse. Select all the files you would like to upload. You can select multiple files. Then click Open or press Enter on your keyboard. This will attach the documents. You can edit the names of the documents if you prefer to differentiate them or make them more understandable to others reading them. Once you have finished, click Upload:
   
   The utility status will now change to RESPONSE UPLOADED.